{"id":4376,"date":"2018-08-31T17:14:02","date_gmt":"2018-08-31T15:14:02","guid":{"rendered":"https:\/\/www.blackeight.com\/?p=4376"},"modified":"2025-10-08T11:43:04","modified_gmt":"2025-10-08T09:43:04","slug":"mercedes-benz-brand-purpose","status":"publish","type":"post","link":"https:\/\/www.blackeight.com\/en\/mercedes-benz-brand-purpose","title":{"rendered":"WHY Mercedes-Benz defined its purpose twice"},"content":{"rendered":"<div>Mercedes-Benz is one of the most valuable brands in the world. On December 8th 2017, Dieter Zetsche published the new purpose (or WHY) of Mercedes-Benz on LinkedIn. Usually, a newly defined purpose is something lasting very long, etched in steel. Not half a year later, on May 11th, 2018, he posted another article about the purpose of Mercedes-Benz. So what has changed between <a href=\"https:\/\/www.linkedin.com\/pulse\/why-dieter-zetsche\/\" target=\"_blank\" rel=\"noopener noreferrer\">purpose 1.0<\/a> and <a href=\"https:\/\/www.linkedin.com\/pulse\/first-move-world-dieter-zetsche\/\" target=\"_blank\" rel=\"noopener noreferrer\">purpose 2.0<\/a>?<\/div>\n<div>\n<p>&nbsp;<\/p>\n<\/div>\n<div><strong>Observations in a nutshell:<\/strong><\/div>\n<ol>\n<li>Bringing the <strong>new purpose<\/strong> to life is <strong>taken very seriously<\/strong> at <strong>Mercedes-Benz<\/strong>. It is <strong>a long journey<\/strong> from the first post on Linkedin to anchoring purpose in everyday business at Mercedes-Benz.<\/li>\n<li>The <strong>new version<\/strong> \u00bbFirst Move the World\u00ab seems to be an <strong>evolution, not a revolution<\/strong> of the old version with Mercedes-Benz as self-proclaimed solver of the \u00bbparadox of the success story of cars\u00ab. Overall, this <strong>evolution<\/strong> is a step forward, <strong>nevertheless<\/strong> there are <strong>also some disadvantages<\/strong>.<\/li>\n<li>The purpose initiative of Mercedes-Benz shows that \u00bbpurpose\u00ab and \u00bbbrand\u00ab are strongly linked to each other: <strong>purpose<\/strong> will only unleash its <strong>full potential<\/strong> if it is <strong>linked<\/strong> to a <strong>brand<\/strong>. From our external point of view, we see three potential tasks arising.<\/li>\n<\/ol>\n<div><\/div>\n<div><strong>1. Purpose and its long journey at Mercedes-Benz<\/strong><\/div>\n<div>Purpose (or \u00bbWHY\u00ab or \u00bbbrand purpose\u00ab as used synonymously) can be defined by the company\u2019s reason for being \u2013 beyond making profit. Aristotle has already stated:<\/div>\n<div>\n<p>&nbsp;<\/p>\n<\/div>\n<div>\u00bbAt the intersection where your gifts, talents, and abilities meet a human need; therein you will discover your purpose.\u00ab<\/div>\n<p>&nbsp;<\/p>\n<div><\/div>\n<div>There are many indications that Mercedes-Benz takes the purpose initiative very serious.<\/div>\n<div>On the one hand, this can be noticed in the <strong>initialization phase<\/strong>: Purpose is embedded in <a href=\"https:\/\/www.youtube.com\/watch?time_continue=36&amp;v=L9lczrlrk6o\" target=\"_blank\" rel=\"noopener noreferrer\">Daimler&#8217;s leadership 2020 initiative<\/a>. The fact that there are two articles about Mercedes-Benz&#8217;s purpose on Dieter Zetsche\u2019s LinkedIn profile shows two things: firstly, he demonstrates full C-level support for the initiative and secondly, great importance is attributed to the search of the \u00bbtrue\u00ab purpose of Mercedes-Benz.<\/div>\n<div>On the other hand, this can be observed in <strong>anchoring<\/strong> the purpose in <strong>everyday corporate life<\/strong> at Mercedes-Benz: A \u00bbPurpose Activation Officer\u00ab is staffed and \u00bbFirst Move the World\u00ab is the official reason for the shift to CO2-neutral-car-production. Dieter Zetsche keeps explaining \u00bbFirst Move the World\u00ab to the employees. Recently, he gave a keynote speech at the Digital Life Day and employees are using #firstmovetheworld on <a href=\"https:\/\/twitter.com\/search?q=%23firstmovetheworld&amp;src=typd&amp;lang=de\" target=\"_blank\" rel=\"noopener noreferrer\">Twitter<\/a>.<\/div>\n<p>&nbsp;<\/p>\n<p><strong>2. Comparison of both statements: evolution instead of revolution<\/strong><\/p>\n<div>Brand purpose 1.0 is based on two key findings resulting in a paradox. On one hand the car has always been a personal declaration of independence (distances, parents,\u2026). On the other hand the incredible success of the car leads to huge dependencies (oil, emissions, \u2026): <strong>\u00bbHelping to solve that paradox is our purpose.\u00ab<\/strong>. Brand purpose 2.0 is <strong>\u00bbFirst Move the World\u00ab<\/strong>. This new version can be interpreted in different ways:<\/div>\n<div>\n<p>&nbsp;<\/p>\n<\/div>\n<div>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"370\" class=\"alignnone size-full wp-image-5214\" src=\"https:\/\/www.blackeight.com\/wp-content\/uploads\/2018\/08\/01_BLACKEIGHT_interpretation_brand-purpose-Mercedes-Benz.png\" alt=\"\" srcset=\"https:\/\/www.blackeight.com\/wp-content\/uploads\/2018\/08\/01_BLACKEIGHT_interpretation_brand-purpose-Mercedes-Benz.png 680w, https:\/\/www.blackeight.com\/wp-content\/uploads\/2018\/08\/01_BLACKEIGHT_interpretation_brand-purpose-Mercedes-Benz-300x163.png 300w, https:\/\/www.blackeight.com\/wp-content\/uploads\/2018\/08\/01_BLACKEIGHT_interpretation_brand-purpose-Mercedes-Benz-576x313.png 576w\" sizes=\"auto, (max-width: 680px) 100vw, 680px\" \/><\/p>\n<div><\/div>\n<div>\n<p>&nbsp;<\/p>\n<\/div>\n<div>While the second article clearly refers to Mercedes-Benz Cars with its 145,000 employees, the first article mixes up the corporate\/ employer brand Daimler and the product brand Mercedes-Benz.<\/div>\n<div>Therefore, there are two possibilities of interpreting these two WHY-articles:<\/div>\n<ul>\n<li>Option A: purpose 1.0 is the purpose of Daimler, purpose 2.0 is the purpose of Mercedes-Benz.<\/li>\n<li>Option B: purpose 2.0 is an evolution of purpose 1.0 and both refer to Mercedes-Benz.<\/li>\n<\/ul>\n<div>We assume it is option B. The solution of the automotive paradox is still included in the second article, but no longer as an explicitly formulated purpose &#8211; only as a corporate objective. Moreover, purpose 2.0 is much more grounded: it is clearly derived from the company\u2019s history and has a timeless character due to its formulation.<\/div>\n<p>&nbsp;<\/p>\n<div>As a systematic comparative analysis (see table below) shows, the new purpose has many positive aspects. By clearly assigning \u00bbFirst Move the World\u00ab to Mercedes-Benz Cars, Zetsche strengthens the identity of the division and thus the \u00bbcompany\u00ab element of Daimler&#8217;s 5C strategy. On a strategic level, the new purpose fulfills all important requirements. However, is this purpose specific and sufficiently emotional to become a guideline for everyday?<\/div>\n<div><\/div>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"370\" class=\"alignnone size-full wp-image-5215\" src=\"https:\/\/www.blackeight.com\/wp-content\/uploads\/2018\/08\/02_BLACKEIGHT_comparison_brand-purpose-Mercedes-Benz.png\" alt=\"\" srcset=\"https:\/\/www.blackeight.com\/wp-content\/uploads\/2018\/08\/02_BLACKEIGHT_comparison_brand-purpose-Mercedes-Benz.png 680w, https:\/\/www.blackeight.com\/wp-content\/uploads\/2018\/08\/02_BLACKEIGHT_comparison_brand-purpose-Mercedes-Benz-300x163.png 300w, https:\/\/www.blackeight.com\/wp-content\/uploads\/2018\/08\/02_BLACKEIGHT_comparison_brand-purpose-Mercedes-Benz-576x313.png 576w\" sizes=\"auto, (max-width: 680px) 100vw, 680px\" \/><\/p>\n<div><\/div>\n<div><\/div>\n<div><strong>3. Purpose will only develop its full potential if it is linked to a specific brand<\/strong><\/div>\n<div>Embedding \u00bbFirst Move the World\u00ab in the Leadership 2020 initiative and thus to the change process of corporate culture (another \u00bbC\u00ab of the 5C strategy) indicates an inwards direction of the initiative. The aim is to reach the hearts of employees at Mercedes-Benz Cars. That is fair enough.<\/div>\n<div>In order to unleash the full potential of \u00bbFirst Move the World\u00ab, from our perspective it should also reach the customers&#8217; hearts. It is important to note that customers (and also employees) do not think in business units such as Mercedes-Benz Cars, but in brands like Daimler, Mercedes-Benz or smart. For this reason, it is necessary that the purpose initiative needs a thorough synchronization with brand management.<\/div>\n<p>&nbsp;<\/p>\n<div><strong>From an observing point of view, may we list three tasks<\/strong> to synchronize \u00bbFirst Move the World\u00ab with the brand architecture of Daimler (see chart below):<\/div>\n<ol>\n<li>Assign \u00bbFirst Move the World\u00ab to the Daimler brand<\/li>\n<li>Specify \u00bbFirst Move the World\u00ab for the underlying product and service brands<\/li>\n<li>Define the relationship of the new brand purpose and brand identities<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"370\" class=\"alignnone size-full wp-image-5216\" src=\"https:\/\/www.blackeight.com\/wp-content\/uploads\/2018\/08\/03_BLACKEIGHT_tasks_brand-purpose-Mercedes-Benz.png\" alt=\"\" srcset=\"https:\/\/www.blackeight.com\/wp-content\/uploads\/2018\/08\/03_BLACKEIGHT_tasks_brand-purpose-Mercedes-Benz.png 680w, https:\/\/www.blackeight.com\/wp-content\/uploads\/2018\/08\/03_BLACKEIGHT_tasks_brand-purpose-Mercedes-Benz-300x163.png 300w, https:\/\/www.blackeight.com\/wp-content\/uploads\/2018\/08\/03_BLACKEIGHT_tasks_brand-purpose-Mercedes-Benz-576x313.png 576w\" sizes=\"auto, (max-width: 680px) 100vw, 680px\" \/><\/p>\n<div><strong>1. Assign \u00bbFirst Move the World\u00ab to the Daimler brand to win the employee\u2019s hearts.\u2028<\/strong><\/div>\n<div>Taking a look at ambition: \u00a0From our point of view, \u00bbFirst Move the World\u00ab is so broad and ambitious that all five business units of Daimler would have to join forces to deliver on that purpose. E.g. Car2Go as an innovative mobility service of \u00bbDaimler Financial Services\u00ab should be part of the movement, as well as \u00bbDaimler trucks\u00ab, which move the world by moving goods.<\/div>\n<div>Taking a look at activation: the process follows an inside-out logic as it targets internal change as a first consequence. Therefore, the employer brand Daimler would be the logical first lever to initiate the roll-out. \u2028The linkage of Daimler and \u00bbFirst Move the World\u00ab would not only ignite inside-out, but also top-down. Starting from the top, \u00bbFirst Move the World\u00ab can be translated and specified top-down to the subordinated brands.<\/div>\n<p>&nbsp;<\/p>\n<div><strong>2. Specify \u00bbFirst Move the World\u00ab for the underlying product brands to win the customer\u2019s hearts.\u2028<\/strong><\/div>\n<div>Before doing that, Daimler could refine their brand architecture. As of now \u00bbMercedes Benz Cars\u00ab includes all car brands of Daimler \u2013 and thus also smart. \u00a0In \u00a0our option, the gap between the \u00bbpremium brand\u00ab Mercedes-Benz and the \u00bbbrand of urban joy\u00ab smart is wide. This could easily be solved by renaming \u00bbMercedes-Benz Cars\u00ab to \u00bbDaimler Cars\u00ab. Accordingly, we would recommend Daimler Car AG instead of the planned Mercedes-Benz AG with regard to \u00bbProject Future\u00ab.\u2028Finally, it would be necessary to discover and define the brand specific purpose of Daimler\u2019s brands. For example, within the cars business unit, Mercedes-Benz would have to get a premium version of \u00bbFirst Move the World\u00ab and Mercedes-Maybach would have to get a luxury version of \u00bbFirst Move the World\u00ab.<\/div>\n<p>&nbsp;<\/p>\n<div><strong>3. Define the relationship of the new brand purpose and previous brand identity<\/strong><br \/>\n&#8211; e.g. for Mercedes-Benz the relation to its core \u00bbAmbition to lead\u00ab and its claim \u00bbThe Best or Nothing\u00ab. Besides of the emotional benefit for end customers, this move will give guidance for day to day work of employees as well. This accelerates the targeted internal change process once again.<\/div>\n<p>&nbsp;<\/p>\n<div>Purpose cannot be dealt without taking strategic brand management into account. Three tasks were outlined. How many might have already been tackled internally?<\/div>\n<p>&nbsp;<\/p>\n<div>Do you follow the interpretation outside-in of Mercedes-Benz? How would you link brand and purpose? Which experiences can you share about the power that brand and purpose can unleash? Do you disagree?<\/div>\n<p>&nbsp;<\/p>\n<div>We are looking forward to having a discussion \u2013 or a \u00bbbrand sparring\u00ab as we call it at Blackeight. We would be more than happy to read your comment at <a href=\"https:\/\/www.linkedin.com\/feed\/update\/urn:li:activity:6441313447404666880\" target=\"_blank\" rel=\"noopener noreferrer\">Linkedin<\/a>!<\/div>\n<p>&nbsp;<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Mercedes-Benz is one of the most valuable brands in the world. On December 8th 2017, Dieter Zetsche published the new purpose (or WHY) of Mercedes-Benz on LinkedIn. Usually, a newly defined purpose is something lasting very long, etched in steel. Not half a year later, on May 11th, 2018, he posted another article about the purpose of Mercedes-Benz. So what has changed between purpose 1.0 and purpose 2.0?<\/p>\n","protected":false},"author":22,"featured_media":4377,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[238],"tags":[228,233,284,283,286,282,285],"coauthors":[439],"class_list":["post-4376","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article-2","tag-blackeight-en","tag-brand-management-en","tag-brand-positioning","tag-mercedes","tag-mercedes-benz-en","tag-purpose","tag-why-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>WHY Mercedes-Benz defined its purpose twice - BLACKEIGHT - Brand Sparring Partner<\/title>\n<meta name=\"description\" content=\"Usually, a newly defined purpose is something lasting very long, etched in steel. 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